Curate By-Appointment Care Agreement
This Membership Agreement (“Agreement”) is entered into between Curate Medical (“Practice,” “we,” or “us”) and you, the undersigned patient (“Patient,” “you”). This Agreement governs your participation in Curate Medical Appointment-Based Care Membership Program (“Program”) and outlines the terms and conditions under which services will be provided.
You acknowledge and agree that your membership is voluntary and does not create an obligation
on the part of Curate Medical to accept or continue care indefinitely. Either party may terminate
this membership under the conditions described in Section 6.
This Agreement is not an insurance policy, does not replace health insurance coverage, and
Curate Medical Group is not an insurance provider.
The Effective Date of this Agreement is the date of your enrollment.
1. Patient-Clinician Relationship
By your signature, you acknowledge that you are voluntarily becoming a patient of Curate
Medical. As a Curate Medical patient, those services described in Section 2 below will be made
available to you pursuant to the terms of this Membership Agreement.
2. Services
As a patient, you are eligible to receive a set of appointment-based menopause care, metabolic
and weight care, and breast cancer support care services as offered by your individual clinician
from among those listed in Exhibit A. You are eligible to receive access to your care team via
patient portal within two business days.
During the term of this Agreement, the Health Care Services provided by Curate Medical may be
subject to change by Curate Medical from time to time. Such changes, if any, shall be reflected in
Exhibit A.
If you have a pre-existing medical condition, please contact us first to learn how you may benefit
from Curate Medical’s services. Pre-existing medical conditions do not disqualify you from
enrolling in Curate Medical’s service.
A list of covered and non-covered services is attached as Exhibit A.
3. Fees and Payment
Curate Medical does not charge an initiation fee or ongoing membership fees for the
Appointment-Based Care Membership Program. By virtue of this agreement, members gain
access to schedule medical appointments and are billed to the card on file only for the services
they receive, based on the pricing table outlined in Exhibit A and as posted on joincurate.com.
Recipients of Medicare, Medicaid, an/or any government-sponsored insurance program are not
eligible for Membership services. You agree not to submit claims to any third party payor or any
government health care program for Covered Services rendered as part of Curate Medical
Membership to you under this Agreement. You agree to indemnify and hold harmless Curate
Medical against any costs, liabilities, or penalties incurred due to submission of such claims.
Failure to comply with payment terms may result in termination of the membership. Membership
services will not be rendered for patients with inactive or nonrenewed accounts.
By entering into this Membership Agreement, you acknowledge that Curate Medical does not
provide health insurance coverage and that this is not a contract for insurance. Curate Medical
provides only the Health Care Services specifically described herein and additional costs may be
incurred for laboratory, medical imaging, surgery, specialist care, emergency department visits,
and hospitalization required outside of Curate Medical’s services. Curate Medical encourages you
to obtain and maintain health insurance coverage. Curate Medical hereby disclaims any
responsibility or liability with respect to your decisions made thereto. All Fees paid are
non-refundable.
4. Your Medical Information
Your privacy is very important to us and you control the use of your personal information.
Curate Medical has put important safeguards in place to make sure your medical information is
protected and safe to maintain its confidentiality. Curate Medical seeks to work together with you
to give you the best health care possible. Having access to your medical information will help
your Curate Medical provider give you the best possible care because your provider will have the
most up-to-date information about your health. Therefore, as allowed by the Health Insurance
Portability and Accountability Act of 1996 (HIPAA) and to help us give you the right care, in the
right place and at the right time, your health plan and its contractors and agents (Health Plan)
may electronically share with us your health-related information (including your “protected
health information” as defined by HIPAA). Such shared health-related information may include
data such as visits to the provider or hospital, medical conditions, current and past prescriptions,
biometric data (height, weight, body fat percentage, etc.) and other health status-related
information.
5. Digital Communications
Curate Medical offers members the ability to send and receive emails and texts to and from their
care team. While Curate Medical takes all required precautions to protect your information and
the security of the emails and texts it sends, there are still risks.
Risks: Transmitting patient information by email or text has a number of risks. These risks
include but are not limited to the following:
● Email and texts can be circulated, forwarded, stored electronically and on paper, and
broadcast to unintended recipients.
● Email and text senders can readily misaddress an email or text.
● Email and texts can be intercepted, altered, forwarded or used without authorization or
detection.
● Emails and texts may not be secure, and therefore it is possible that the confidentiality
of such communications may be breached by a third party.
● Email and text service providers may have access to your emails and texts.
Conditions: Curate Medical is not liable for improper disclosure of confidential information that
is not caused by Curate Medical’s misconduct. You must acknowledge and consent to the
following conditions:
● Email and text are not appropriate nor should they be used for urgent or emergency
situations. Please call 911 in the event of a medical emergency.
● Per your request, Curate Medical may send emails or texts to you as necessary for your
diagnosis, treatment, billing, eligibility and other handling. You should not use email or
text for sensitive communications (e.g., AIDS/HIV, mental health, developmental
disability or substance abuse).
● You are responsible for informing Curate Medical, in writing, if you want to cease or
limit email or text communications with Curate Medical. You may do so at any time
without reason or explanation.
● You are responsible for protecting your email account or telephone password or other
means of access to your email or text. Curate Medical is not liable for breaches of
confidentiality involving your email or telephone accounts that are caused by you or any
third party.
By signing this Membership Agreement, you acknowledge that you have received and read the
above information. In addition, you agree to any instructions that Curate Medical may impose
regarding the sending and receipt of email or text communications containing patient
information.
Recommendations and Instructions: If you wish to send and receive emails or texts from Curate
Medical regarding your care and treatment, you:
● Should limit or avoid use of public computers and public networks.
● Should promptly inform Curate Medical of changes in your email address or telephone
number.
● Before sending emails or texts containing personal health information to Curate Medical,
you should:
o Ensure the email or text is addressed to the intended recipient.
o List the key topic in the email subject line.
o Put your name in the body of the email or text.
o Take precautions to preserve the confidentiality of your emails or texts. Once
Curate Medical sends an email or text from its network, it has no control over its
confidentiality or security.
The preferred mechanism for patients to communicate securely with Curate Medical by visiting
the Curate Medical Patient Portal.
6. Term and Termination
This Membership Agreement shall begin upon the Effective Date and shall continue for one year
to the first anniversary date. This Agreement will automatically renew on the first anniversary
date and all subsequent anniversary dates thereof.
Notwithstanding the above, in order to terminate this Membership Agreement you may cancel via
your patient payment portal or by contacting Curate Medical. The date of termination shall be the
last day of the month that follows the month in which the Membership Cancellation Form was
received. Upon cancellation, after payment is received for all services received prior to the
termination of this Membership Agreement, you will not be responsible for any further payments.
If you cancel your membership and wish to rejoin in the future, Curate Medical reserves the right
to charge a re-enrollment fee or to require a waiting period before re-enrollment.
Curate Medical may terminate this Membership Agreement at any time, subject to any
professional obligations, for any reason including but not limited to non-payment, abusive
behavior, or conduct that is deemed inappropriate, unsafe, or incompatible with the therapeutic
relationship. Notice of termination will be provided in writing.
In the event of Curate Medical's closure, provider illness, or other force majeure events (e.g.,
natural disaster, pandemic, governmental shutdown), services may be temporarily suspended or
permanently terminated without liability, and no refund will be issued beyond the current paid
period.
7. Curate Medical Terms
If any term, provision, covenant or condition of this Membership Agreement is held by a court of
competent jurisdiction to be invalid, void or unenforceable, the remaining provisions will remain
in full force and effect and will in no way be affected, impaired or invalidated.
This Membership Agreement will be governed by and construed in accordance with the laws of
the state in which the medical office of your Curate Medical physician is located. By signing the
Membership Agreement, you agree to have any dispute arising out of the Membership Agreement
decided by neutral binding arbitration rather than by a jury or court trial. Any dispute will be
submitted to arbitration in the county in the state where you receive services covered by the
Membership Agreement. The decision in arbitration shall be conclusive and binding on you and
Curate Medical. All arbitration provisions shall be governed by, construed and enforced in
accordance with the Federal Arbitration Act.
This Membership Agreement is non-transferable. You may not assign or transfer your
membership to any other individual or entity. You agree to indemnify and hold harmless Curate
Medical Group, its physicians, employees, and contractors from and against all claims, damages,
losses, and expenses arising out of or resulting from your actions or omissions.
If you have a complaint, please contact Curate Medical directly in any of the following ways:
Email: support@joincurate.com
Phone:1.352.656-7570
Mail: 530 W University Ave, Gainesville, FL 32601
Exhibit A
Covered Healthcare Services
Medical Services: Medical Services under this agreement are those medical services that your
provider is permitted to perform under the laws of the state in which your provider practices and
are consistent with your provider’s training and experience.
a. Appointment-based care for the following services are available to current members,as
appropriate in the sole discretion of Curate Medical:
● Menopause care
● Metabolic & Weight Care
● Breast Cancer Support Care
b. Pricing Schedule
● New Patient Appointment: $350.00
● Follow up Appointment: $250.00
● Cancellation Fee (if less than 48 hours in advance): $50.00
Covered Non-Medical, Personalized Services. Your provider shall also provide you with the
following non-medical services (“Non-Medical Services”) in the course of care:
a. Electronic Communication Access. Member shall be given secure messaging channel
access to which non-urgent communications can be addressed as follow up to completed
appointments. Such communications shall be dealt with by the provider or staff member
of Curate Medical in a timely manner. Member will agree that in acute situations, when
Member cannot speak to their provider immediately in person or by telephone, that
Member shall call 911 or go to the nearest emergency medical assistance provider, and
follow the directions of emergency medical personnel.
b. Minimal Wait Appointments. Reasonable effort shall be made to assure that Member is
scheduled with a member of Curate Medical’s clinical team in a timely manner as clinical
needs arise for above listed services, and based on provider availability.
c. Response Times. Curate Medical shall make reasonable efforts to address clinical
concerns in a responsive manner during office hours, within 2 business days of receipt of
patient messages.
d. Care Coordination. Curate Medical shall coordinate the care plan as determined by their
clinical provider during the appointment, including the services to which the Member has
been referred. The member understands that fees paid under this Agreement do not
include and do not cover specialist’s fees or fees due to any medical professional other
than Curate Medical.
Non-Covered Healthcare Services
The following services are not included as part of this Membership agreement with Curate
Medical.
○ Primary Care
○ Medical Care between Appointments
○ In-Person Care
○ Laboratory Services
○ Imaging Services
○ Emergency Services
○ Disability Evaluations
○ Surgical Services