Financial Policy

Reschedule and Cancelation Fees
We welcome patients to reschedule or cancel their appointments through their appointment reminder email or by calling the office—there’s no fee to do so. The only exception is late changes: rescheduling within 24 hours of your appointment or cancelling within 48 hours of your appointment will incur a $50 fee. Because we cannot reliably fill appointments with short notice, this policy protects our physicians’ limited availability and ensures appointment times remain open for patients who need them.

Prospective Patients
If you are scheduling a Prospective Patient call, no payment information will be collected. You will not be charged for this call, and the policies below do not apply.

New Patients
I understand that by scheduling through www.joincurate.com for the first time, I will be invited to join Curate’s membership platform to complete enrollment and set up my financial portal. This process applies to all new Curate patients, including those who may have previously seen one of our clinicians in a different setting.

Returning Patients
I confirm that I am enrolled in Curate’s billing platform. I consent to billing in accordance with my account in the financial portal. I understand that I have the ability to update or change my payment information at any time.

Converting from By-Appointment to Primary Care Membership
I understand that upon scheduling my first primary care appointment, I will be prompted to update my Curate membership type to reflect primary care status within my financial portal.

Cancellations & No Shows
I understand that if I cancel or reschedule my appointment less than 48 hours before the scheduled appointment time, or if I do not attend my appointment without prior notice (no-show), a $50 fee will be charged to my account.

Card on File
I authorize Curate to securely keep my credit card on file in my Hint financial portal. I understand that my card will only be charged in accordance with my financial agreement.